Thank you for your interest in Diligent Consulting Inc.

Instructions for the best user experience:

- Please use either Chrome or Firefox as your browser.

- Please first register or log into your account through the links above before submitting your application.

We look forward to learning more about your experience and interests and speaking about our opportunities.

Thank you,

The Diligent Team

Helpdesk Support Specialist

Location: San Antonio, TX
Date Posted: 01-08-2018
About Us:
Diligent Consulting, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) focused on applications development, integration, deployment, and operation of state-of-the-art information systems that deliver critical network-centric solutions. We have an entrepreneurial environment filled with challenging opportunities for cutting-edge professionals who believe in a commitment to excellence and integrity. We value domain expertise, experience and knowledge and a commitment to mission success and customer satisfaction. We offer an exceptionally generous benefit plan for our employees.

Position Description & Summary:
Help Desk staff will support by providing technical assistance, maintenance and troubleshooting to fix problems that impact operations. Duties may include but are not limited to:
  • Record trouble calls and messages, receive and respond to user trouble calls relating to hardware, software and connectivity; act as Helpdesk user point-of-contact for all in-coming computer trouble calls
  • Receive service requests, log them into Remedy and determine request priority and route request to appropriate source for resolution; track and resolve service requests using Remedy or similar government provided service center (Helpdesk) support software.
  • Test new or unique software and or hardware for compatibility with existing systems and services
  • Provide over-the-phone problem resolution as appropriate
  • Provides user training and is skilled at performing systems backups and data recovery and working in a help desk environment fielding calls from end users
  • Utilizes computer and peripheral hardware such as scanners and printers
  • Evaluates and supports PCs and various printer, graphics and storage applications involving installations, upgrades, maintenance, testing and troubleshooting of software utilized.  

Minimum Position Requirements:
  • • 2+ years hands on experience with help desk processes and procedures  
    • 2+ years of hardware and software support 
    • Current Top Secret (TS) clearance with Sensitive Compartmentalized Information (SCI) eligibility 
Certifications Required by Contract: 
  • Security+ or equivalent DoD 8570.01-M, IA Technician Level II certification
Due to the nature of this position only U.S. Citizens
with an active DoD Top Secret Clearance with SCI eligibility will be considered.
this job portal is powered by CATS