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The Diligent Team

IT Support Specialist

Location: Wright Patterson AFB, OH
Date Posted: 01-16-2018
About Us:
Diligent Consulting, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) focused on applications development, integration, deployment, and operation of state-of-the-art information systems that deliver critical network-centric solutions. We have an entrepreneurial environment filled with challenging opportunities for cutting-edge professionals who believe in a commitment to excellence and integrity. We value domain expertise, experience and knowledge and a commitment to mission success and customer satisfaction. We offer an exceptionally generous benefit plan for our employees.

Position Description/Summary:
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/information assurance policies, principles, and practices.  May be required to support DLA’s eProcurement system, a segment of its SAP-based enterprise resource planning system
Daily Duties: The IT SUPPORT SPECIALIST will support the day to day tickets flow of J64 Directory Services. To include the administration of Active Directory objects and exchange mailboxes. This support will include the support of objects in Microsoft Office 365, DISA enterprise email and any future hosted solutions used by DLA. The support of these requirements are for both the NIPRNET and SIPRNET. The Administrator will be responsible for meeting the requirements detailed in Section The Government may require the contractor to work longer hours on given days and/or weekends, depending on operational needs and contingencies, (i.e., installation and testing during non-peak hours).
The Directory Service Tech is expected to be adaptable to the needs of his support group. As a member of the J64 Directory Services team, we are customer focused and meeting the need of the customer may require them to learn new skills and perform new task regularly.

Minimum Experience and Knowledge Required:
  • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
  • Clearance:  Secret
Candidate Desired Skills
  • Document at least two years’ experience with Active Directory administration occurring within the past two years
  • Document at least two years’ experience with Exchange Administration occurring within the past two years
Certifications Required by Contract:
  • Sensitivity Level: IT-I –critical Sensitive
  • IA Level:  IAT II
  • Computing Environment:  MCITP 2008 SA, MCSA:WS2008, MCITP 2008 EA, MCM: Windows Server 2008: Directory, MCA: MS Windows Server Directory, MCSA:WS2012, MCSE:WS2012, MCSM:DS, MCSE 2016, MCSA 2016, MCSA 2008, MCSE 2008
Due to the nature of this position only U.S. Citizens with an active Secret Clearance will be considered. 
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