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We look forward to learning more about your experience and interests and speaking about our opportunities.

Thank you,

The Diligent Team

Help Desk Technician Level I

Location: Vancouver, WA
Date Posted: 04-30-2018
About Us: 
Diligent Consulting, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) focused on applications development, integration, deployment, and operation of state-of-the-art information systems that deliver critical network-centric solutions. We have an entrepreneurial environment filled with challenging opportunities for cutting-edge professionals who believe in a commitment to excellence and integrity. We value domain expertise, experience and knowledge and a commitment to mission success and customer satisfaction. We offer an exceptionally generous benefit plan for our employees.

Description & Summary:

 This position includes a variety of technical and organizational support tasks, such as:
  •  Helpdesk operation, record trouble calls and messages, receive and respond to user trouble calls relating to hardware, software and connectivity; act as Helpdesk user point-of-contact for all in-coming computer trouble calls
  • Receive service requests, log them into Remedy and determine request priority and route request to appropriate source for resolution; track and resolve service requests using Remedy or similar government provided service center (Helpdesk) support software.
  • Test new or unique software and or hardware for compatibility with existing systems and services
  • Provide over-the-phone problem resolution as appropriate
  • Works with microcomputer applications including Microsoft Office products, word processors, spreadsheets, presentation graphics, database management and communication systems
  • Evaluates, installs and supports PCs and various printers, graphics and storage peripherals;
  • Provides user training and is skilled at performing systems backups and data recovery and working in a help desk environment fielding calls from end users
  • Utilizes computer and peripheral hardware such as scanners and printers
  • Evaluates and supports PCs and various printer, graphics and storage applications involving installations, upgrades, maintenance, testing and troubleshooting of software utilized by WFLHD
  • Verifies compatibility with new operating systems as they are released and utilized within the organization
  • Creates, tests and approves images for workstation replacement and updates utilizing imaging software
  • Prepares new computers for delivery by creating standard software loads and applying them to the PCs
  • This position requires lifting up to 40 pounds from the floor to the desktop
  • Provides remote PC support for project offices located in the Western United States
Minimum Practical Experience and Knowledge:
  • Operating Systems: Windows and other operating systems
  • Software: MS Office Suite, Symantec imaging software and others
  • Browsers: Internet Explorer, Firefox and others
  • At least 1 year of experience in the field or in a related field
  • Working knowledge of Microsoft Operating Systems
  • Computer and network troubleshooting knowledge and expertise
  • Knowledge of fiber optics and Ethernet cabling
  • Skills in reviewing and interpreting IT security processes and procedures
  • Knowledge of government property management processes
  • Knowledge in backup software
  • Ability to work as a member of a team with a customer-oriented mindset
  • Excellent communications skills; fluent in English
 Additional/desirable experience:
  • Bachelor’s degree or equivalent education
Due to the requirements of the position only candidates who have the ability to pass
a National Agency Check (NAC) will be considered
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