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The Diligent Team



Sustainment Lead

Location: San Antonio, TX
Date Posted: 06-29-2018
About Us: 
Diligent Consulting, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) focused on applications development, integration, deployment, and operation of state-of-the-art information systems that deliver critical network-centric solutions. We have an entrepreneurial environment filled with challenging opportunities for cutting-edge professionals who believe in a commitment to excellence and integrity. We value domain expertise, experience and knowledge and a commitment to mission success and customer satisfaction. We offer an exceptionally generous benefit plan for our employees.

Position Description & Summary:
The Sustainment Lead shall support system sustainment activities to include maintaining existing systems by each military Service component and environments and to sustain applications, databases and interfaces. Provide application services to support, maintain and operate systems or services. Develop and maintain a tiered UP Sustainment Plan and respond to Trouble Tickets according to UP Sustainment Plan. Establish/Staff/Monitor a UP Help Desk. Assess impact of recommended changes to UP fielded systems.
Maintenance support includes:
  • Technical Assistance via staffing a Help Desk with qualified technicians to respond to Operators at the operational units for basic software and hardware support.  Expectation is the contractor shall provide telephonic instructions to the operational unit to resolve minor issues.
  • Depot Level Repair – Ability to physically respond to the operational site with technicians skilled in resolving more complex software and hardware issues 
  • Urgent Depot Level Maintenance (UDLM) Repairs must have a recommended resolution within 72 hours of UDLM declaration 
  • Emergency Depot Level Maintenance (EDLM) Repairs must have a recommended resolution within 2 hours of EDLM declaration.
Minimum Position Requirements:
  • 3+ (5+ desirable) years of recent experience sustaining systems of similar complexity and size.  
Required Certifications/Education:
  • SAFe® 4.5 Program Consultant - SPC (Desirable)
Due to the nature of this position, only U.S. Citizens with an active DoD Secret Clearance will be considered. 
‚ÄčTS/SCI Clearance 
Preferred.
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